Guarantee and Refund Policy
All Users and/or Consumers have a maximum period of 2 business days, from having received their products, to send the evidence of disagreement described below and make the product warranty valid:
• Photographs of the pieces received;
• Photograph of the damaged packaging; Y
• Photograph of the tracking guide.
Said evidence should be sent to the email firstname.lastname@example.org.
Once the email is received with all the aforementioned information, the Provider will analyze the disagreement in question and, within a period of no more than 3 (three) business days, will notify the User and/or Consumer of the resolution of the particular case and , in any case, if the refund or guarantee is appropriate.
When a case of Unrecognized Delivery occurs, the Supplier will carry out an investigation directly with the courier company, which will take between 3 and 5 business days. During this time, the case will be analyzed and if the resolution is favorable to the client, the Supplier will forward the debated products.
Throughout this process, the Provider may require more information from the User or Consumer, for which the response times could be doubled.
For reimbursements, in the event that the disagreement proceeds, the Supplier will make the reimbursement in accordance with the following guidelines:
1. A coupon with online credit equivalent to the value of the damaged or undelivered product (product of choice subject to inventory availability) will be granted to be used within the WEBSITE, or;
2. A refund of the amount paid will be granted, specifically for the product that is the subject of the claim, within the terms mentioned below:
1. If the payment was made by credit or debit card (Visa, Mastercard, Paypal, American Express), the term for the return will depend on the bank intermediaries, according to their times and policies.
2. If the payment was made in cash at xxxxxxx stores, by means of electronic transfer by STP, or payment with a present card, the Supplier will make the refund within a period of no more than 10 (ten) business days, counted from the date on which the payment is reflected in its system, and the User and/or Consumer must provide the Provider with a valid and current bank account number to make said reimbursement.
In the event that the customer is absent and the package cannot be delivered at home after two visits by the parcel, it will be returned to the warehouse. The cost of the return will be charged directly to the customer and will be discounted when reimbursing the money (see guarantees and refunds).
The cost of the return is $ 150.00 mn
The client may request the re-delivery of the package, the amount paid will be refunded in a coupon so that he can place his order again. The cost of the forwarding will be deducted from this amount.
The cost of the forwarding is $ 100.00 mn
Grounds for exclusion of liability
Each User is the sole and absolute responsible for all the activities that occur under his Account. The Provider has no control over the use of a User's Account and the latter expressly waives any claim arising from such use.
The Provider does not grant a guarantee, nor does it assume any responsibility for any direct or indirect damage and/or loss related to the accuracy and integrity of the content of the WEB Site or any site linked to the Provider, by virtue of the foregoing, the Provider is not responsible for (a) errors or inaccuracies in the content of the WEBSITE or the App, (b) personal injury or property damage of any kind resulting from the access or use of the WEBSITE or the App, (c) unauthorized access to the Provider's Servers and the information of any kind stored therein, (d) temporary or permanent interruption or disabling of the Application or the WEBSITE, (e) errors in the software used, viruses, Trojans, worms, malware or similar , that have been introduced in the WEB Site or Application by any third party; and (f) errors or omissions in the content or for any loss or damage of any kind resulting from the use of any content published, sent by email, transmitted or in any other way made available to the User through the WEBSITE or the App.
Likewise, the User accepts that the Provider is not responsible for any direct or indirect damage and/or loss arising from or in relation to (i) performance or navigation on the Media; or (ii) its links to other websites, even if the User has been informed of the possibility of such damages. The User accepts that the Provider is not responsible for the damages and/or losses derived from the interruption, suspension or termination of the Services when applicable in accordance with these Terms and Conditions or the applicable current legislation.
The User acknowledges and accepts that, given the characteristics of the information flow on the Internet, it is materially impossible for the Provider to control and guarantee the absence of viruses or other similar elements that may cause alterations in its computer system or in the electronic documents stored in its computer system.
Limit of Liability
By accepting these Terms and Conditions, the User accepts that in no case the total responsibility of the Provider towards the User, in the event that it is determined by a competent judicial or administrative authority, for any kind of damage or loss, may exceed the amounts actually paid or payable by the User to the Provider corresponding to the Service order from which the claim derives.
Any controversy raised by the Service and its supplements will be governed by these Terms and Conditions, and by the laws in force in the United Mexican States, subject to the jurisdiction and competence of the Courts of Mexico City, waiving the jurisdiction of the courts that for the benefit of their present or future domicile may correspond to the parties.