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Guarantee and Refund Policy

All Users and/or Consumers have a maximum period of 24 hours, from having received their products, to send the evidence, if you receive a broken or open box or detect a missing one, it is necessary that before opening it you take photographs

1. Photograph of damaged packaging.
2. Photographs of this of the pieces received.
3. Photograph of the tracking guide.

Said evidence must be sent to the email ecommerce.tulum@gmail.com

Without the evidence we cannot make the guarantee valid.

Once the email with all the aforementioned information has been received, the Provider will analyze the disagreement in question and, within a period not exceeding 3 (three) business days, will notify the User and/or Consumer of the resolution of the particular case and , in any case, if the refund or guarantee is appropriate.

When a case of Unrecognized Delivery is presented, the Supplier will carry out an investigation directly with the courier company, which will take between 3 and 5 business days. During this time, the case will be analyzed and if the resolution is favorable to the client, the Supplier will resend the products discussed.

Throughout this process, the Provider may require more information from the User or Consumer, for which the response times could be doubled.

For reimbursements, in case of nonconformity, the Supplier will make the reimbursement according to the following guidelines:

1. A coupon will be granted with online credit equivalent to the value of the damaged or undelivered product (product of choice subject to inventory availability) to be used within the WEBSITE.

2. The reimbursement of the amount paid will be granted, specifically for the product object of the claim, within the periods mentioned below:

1. If the payment was made by credit or debit card (Visa, Mastercard, Paypal, American Express), the term for the return will depend on the banking intermediaries, according to their times and policies.
2. If the payment was made in cash at convenience stores, by means of electronic transfer by STP, or payment with a present card, the Provider will make the reimbursement within a period not exceeding 10 (ten) business days, counted from that the payment is reflected in its system, and the User and/or Consumer must provide the Provider with a valid and current bank account number to make said reimbursement.

returns

In the event that the client is absent and the package cannot be delivered to the address after two visits by the courier, it will be returned to the warehouse.

The customer may request the reshipment of the package, the amount paid for the product will be refunded in a coupon so that he can place his order again.

The cost of reshipping will be charged to the customer or will be deducted when requesting refunds.

The cost of the return is $169.00 mn

Causes of exclusion of responsibility
Each User is solely and fully responsible for all activities that occur under their Account. The Provider has no control over the use of a User's Account and the latter expressly waives any claim arising from such use.

The Provider does not grant a guarantee, nor does it assume any responsibility for any direct or indirect damage and/or loss related to the accuracy and integrity of the content of the WEBSITE or any site linked to the Provider's, by virtue of the foregoing the Provider is not responsible for (a) errors or inaccuracies in the content of the Website or the Application, (b) personal injury or property damage of any kind resulting from the access or use of the Website or the Application, (c) unauthorized access to the Provider's Servers and information of any kind stored therein, (d) temporary or permanent interruption or disabling of the Application or the WEBSITE, (e) errors in the software used, viruses, Trojans, worms, malware or similar , that have been entered on the WEBSITE or Application by any third party; and (f) errors or omissions in the content or for any loss or damage of any kind resulting from the use of any content published, emailed, transmitted or otherwise made available to the User through the WEB site or the Application.

Likewise, the User accepts that the Provider is not responsible for any direct or indirect damage and/or loss arising from or in relation to (i) the performance or navigation of the Media; or (ii) its links to other websites, even if the User has been informed of the possibility of such damages. The User accepts that the Provider is not responsible for the damages and/or losses derived from the interruption, suspension or termination of the Services when applicable in accordance with these Terms and Conditions or the applicable current legislation.

The User acknowledges and accepts that, given the characteristics of the flow of information on the Internet, it is materially impossible for the Provider to control and guarantee the absence of viruses or other similar elements that may cause alterations in its computer system or in the electronic documents stored in its computer system.

Limit of Liability
By accepting these Terms and Conditions, the User accepts that in no case the total responsibility of the Provider against the User, in the event that it is determined by a competent judicial or administrative authority, for any kind of damage or loss, may exceed the amounts actually paid or payable by the User to the Provider corresponding to the Service order from which the claim derives.

Applicable jurisdiction

Any dispute arising from the Service and its supplements will be governed by these Terms and Conditions, and by the laws in force in the United Mexican States, subject to the jurisdiction and competence of the Courts of Mexico City, renouncing the competence of the courts that for the benefit of their present or future domicile could correspond to the parties.